Cancellation Policy

Last updated: October 23, 2026

1. Immediate Order Execution

All spot buy and sell orders for Digital Gold and Digital Silver are processed in real time linked directly to live global bullion spot prices. Because gold prices are locked in at the exact second of purchase confirmation, orders cannot be cancelled once placed.

2. Cancellation of Gold Saving Plans / Systematic Purchases

Users participating in monthly or periodic gold purchase plans (such as Vardhaan Plans or Purchase Plans) may cancel their future recurring debit mandates at any time before the next scheduled payment date from the app or web dashboard.

• Any gold already purchased under the plan prior to cancellation remains 100% owned by the user, stored securely in certified vaults, and can be redeemed or sold at prevailing live prices.
• No penalty is applied to already accumulated gold balances upon plan cancellation.

3. Physical Delivery Order Cancellation

Orders placed for physical bullion redemption (coins/bars) can only be cancelled before the order has been processed and minted/packaged for dispatch by our vault partners. Once a tracking consignment number has been generated, delivery cancellation is not permitted.

4. Contact Information

For cancellation requests or inquiries regarding recurring plans, write to us at support@viindhyagold.com.