Refund Policy

Last updated: October 23, 2026

1. Digital Gold & Silver Spot Purchases

Due to real-time live spot market price fluctuations, completed purchases of 24K Digital Gold and 999 Fine Silver are executed instantly and cannot be cancelled, reversed, or refunded once confirmed. Customers can, however, sell their accumulated digital gold or silver back at live prevailing market sell rates at any time through the platform.

2. Failed Transactions & Payment Deductions

In the event that an amount is debited from your bank account, UPI, credit/debit card, or net banking, but the corresponding gold/silver was not credited to your digital vault due to technical issues, network timeout, or gateway failure:

• The full debited amount will be automatically refunded back to the original payment source.
• Banking payment gateways typically process refunds within 5 to 7 working days, subject to your issuing bank’s standard clearing cycles.

3. Physical Gold Delivery / Coins / Bars

For physical gold delivery, once an order is dispatched from our secure vault facility in tamper-evident packaging, it cannot be refunded. If a package arrives damaged or tampered with, customers must refuse delivery and notify customer support within 24 hours with unboxing video proof for replacement or resolution.

4. Contact Support

If you experience any issues with transactions or have queries regarding refunds, please contact our support team at support@viindhyagold.com.